Visa Operations Officer

İlan Açıklaması

Qualifications:

-French is preferred
-Advanced level of English is a must
-Disciplined, organized, prone to teamwork
-Excellent written and verbal communication skills
-Strong interpersonal skills
-Good time management skills
-Preferably with experience in Customer Service
-Preferably residing in Istanbul

Job Description:

• Document scrutiny and collection  of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager/Operations Manager  in execution of WB Project.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.